This Privacy Policy explains how Artisan Tales collects, uses and protects the information you provide when you visit our website or place an order.
Information we collect
We collect the information you submit through our contact and inquiry forms (name, email address, phone or WhatsApp number, country or region, and your message) and the information required to process an order (billing details, shipping details, email address and phone number). Payment card details are processed by our payment providers and are never stored on our servers.
How we use your information
We use your information to answer inquiries, process and deliver orders, provide customer support, send order updates, and improve our website and services. We do not sell your personal information.
Cookies and analytics
Our website uses cookies to keep your cart and preferences working, and analytics services to understand how visitors use the site. You can disable cookies in your browser settings at any time.
Sharing with third parties
We share information only with the service providers needed to run our store and website, such as payment gateways, shipping partners, email services, translation services and analytics providers.
Data retention
Order records are kept as long as needed for accounting and customer support. Inquiry messages are kept until the request has been handled, unless a longer period is required.
Your rights
You may ask us to access, correct or delete the personal information we hold about you by contacting us at the email address below.
Contact us
If you have questions about this policy, please contact us through the inquiry form on our website or by email at fuwuqi134@mail3.huaxiazhiguang.com.